Bitpanda is hiring a

Web3 Associate, Community (Customer Care)

Your mission

As part of the Community Team, your responsibility will be to interact with our community across multiple social media channels (Twitter, Facebook, Instagram, Reddit, Telegram, Discord, etc.) on a day-to-day basis. You will provide high quality customer service throughout various channels and platforms ensuring excellent solutions for any incoming user questions/concerns/inquiries.

What you’ll do

• Take care of incoming questions/comments/messages/reviews across our social media and community channels providing excellent customer service.
• Represent our core values to the community and communicate about Bitpanda products in a clear and positive manner adhering to tone of voice best practices.
• Follow-up, escalate and solve cases that come in via social media communicating with all relevant teams internally.
• Collaborate with the wider Marketing and/or other teams to drive growth campaigns relevant to our community.
• Act as a link between our community and Customer Care, Operations, Marketing or other departments.

Who you are

• Minimum of 2 years of relevant experience in community management, customer support, social media or a similar communication field.
• An exceptional, savvy, social media communicator and problem solver.
• Excellent verbal and written communication skills – both English and German – additional languages are considered a plus.
• Willingness to work evening shifts on weekdays in accordance with the team’s shift schedule.
• Passion for cryptocurrencies, blockchain technology and Bitpanda services is considered a plus.

Apply Now: