Ava Labs is hiring a
Web3 AvaCloud Client Support Engineer - Japan

Compensation: $27k - $110k *

Location: 13 Tokyo, Tokyo Prefecture, Japan

We currently have an excellent opportunity to add a Client Support Engineer to help us support our growth for our AvaCloud clients in the Asia-Pacific region. This role will be an integral team member to ensure continued success of our clients deploying web3 applications on AvaCloud.


  • Monitor and support active client implementations to ensure SLAs are met
  • Produce applications to monitor and alert on client implementations
  • Work closely with client technical teams to optimize deployments
  • Create reports on capacity, availability and performance of implementations
  • Support the Japan team in planning and implementations of new releases
  • Optimize Avalanche AvaCloud deployment process and identify opportunities for improvement
  • Identify and troubleshoot issues in AvaCloud operations and maintenance, provide solutions and/or escalate tickets to development teams
  • Drive AvaCloud upgrade cycles
  • Produce new dashboards to improve AvaCloud monitoring and alerting capabilities
  • Assess/analyze customer insights, issues and needs and provide timely feedback to internal stakeholders
  • Influence feature enhancements, new feature development and roadmap prioritization
  • Perform duties during APAC business hours and quickly assess and respond to any alerts or incidents in order to maintain SLA limits
  • Perform on call support for regional clients


  • Bachelor’s degree in computer science or related field
  • 2+ years of technical experience in the area of blockchain technology and deep technical understanding of the Avalanche Platform and Subnets
  • Ability to navigate highly dynamic and complex deployment environments with ease
  • Ability to clearly and precisely communicate detailed information with clients and internal stakeholders
  • Deep understanding of modern back end technologies and tools (Kubernetes, Datadog, PagerDuty, Terraform)
  • Experience with Go, Rust and/or Javascript preferred
  • Experience with collaboration tools like Github, Jira, Confluence
  • Fluent in written and spoken Japanese and proficient in English

#LI-Remote #LI-RP1

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Compensation: $27k - $110k *

Location: 13 Tokyo, Tokyo Prefecture, Japan

This job is closed

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