Ava Labs is hiring a

Web3 AvaCloud Client Support Engineer - Japan

We currently have an excellent opportunity to add a Client Support Engineer to help us support our growth for our AvaCloud clients in the Asia-Pacific region. This role will be an integral team member to ensure continued success of our clients deploying web3 applications on AvaCloud.

WHAT YOU WILL DO

• Monitor and support active client implementations to ensure SLAs are met
• Produce applications to monitor and alert on client implementations
• Work closely with client technical teams to optimize deployments
• Create reports on capacity, availability and performance of implementations
• Support the Japan team in planning and implementations of new releases
• Optimize Avalanche AvaCloud deployment process and identify opportunities for improvement
• Identify and troubleshoot issues in AvaCloud operations and maintenance, provide solutions and/or escalate tickets to development teams
• Drive AvaCloud upgrade cycles
• Produce new dashboards to improve AvaCloud monitoring and alerting capabilities
• Assess/analyze customer insights, issues and needs and provide timely feedback to internal stakeholders
• Influence feature enhancements, new feature development and roadmap prioritization
• Perform duties during APAC business hours and quickly assess and respond to any alerts or incidents in order to maintain SLA limits
• Perform on call support for regional clients

WHAT YOU WILL BRING

• Bachelor’s degree in computer science or related field
• 2+ years of technical experience in the area of blockchain technology and deep technical understanding of the Avalanche Platform and Subnets
• Ability to navigate highly dynamic and complex deployment environments with ease
• Ability to clearly and precisely communicate detailed information with clients and internal stakeholders
• Deep understanding of modern back end technologies and tools (Kubernetes, Datadog, PagerDuty, Terraform)
• Experience with Go, Rust and/or Javascript preferred
• Experience with collaboration tools like Github, Jira, Confluence
• Fluent in written and spoken Japanese and proficient in English

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