Binance is hiring a

Web3 Customer Service Representative C&P (Spanish/English)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Handle customer tickets through live chat and other online tools.
• Provide accurate, valid and comprehensive information by using the right methods/toolsProvide proper solutions to customer issues within the time limits.
• Keep records of customer interactions and follow up to ensure resolution of customer issues.
• Follow communication procedures, guidelines, and policies. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Communicating and coordinating with colleagues as necessary.

Requirements:

• Proficient in Spanish and English with clear and logical communication in the language.
• Proficiency in Portuguese/French/Italian is a plus.
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
• Fresh graduates are also welcome.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for the customer service industry and can accept to work under different work shifts.
• Positive about the crypto industry.
• Based in Argentina or similar time zone areas (UTC-3).

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire