WOO Network is hiring a

Web3 Customer Service

WOO Network is a fast-growing Fintech startup and a deep liquidity network with a mission to empower individuals with the right to freely trade, invest, borrow and lend to better their lives.

We aim to connect traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superior trading execution at lower or zero cost. The network powers WOO X, a professional trading platform featuring fully customizable modules, and lower to ZERO-FEE trading complete with deep liquidity sourced from the network.

WOO Network was founded by Kronos Research, a multi-strategy trading firm that specializes in market making, arbitrage, CTA, and high-frequency trading (HFT), averaging around $5-10 billion of daily trading volume on global cryptocurrency exchanges.

WOO Network is a place for pioneers and entrepreneurs. We work on the bleeding edge of blockchain technology and play a crucial role in empowering the world to trade better and live better.

Responsibilities

• Handle customer complaints, any special cases or ad hoc tasks.
• Handle back office tickets and live chat, and provide 7/24 online enquiries and email replies services to customers.
• Handling and examining customer complaints, special case requests and transferring them to the relevant department.
• To be the first point of contact for users
• Must have the ability of active hearing and pay attention to small details of each user
• Answering frequently asked questions comes from customers and making sure to satisfy each user.
• Manage KPI result, stay in performance metrics
• Kyc from your country/language, Zendesk translations, emails, announcements translations
• Monitor requests in social media (TG, Discord in your language)

Requirements

• Crypto/trading experience
• Ability to communicate accurately
• Internal communication between departments
• Ability to solve problems under time pressure
• Willingness to grow, in our company you will find many paths for development
• Excellent oral and written communication
• English and Russian/Ukrainian required
• Content management experience will be a plus

Interested in Learning More?

• Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
• If you have experience in developing trading systems or financial-related products is a plus.
• You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed.
• Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well. (https://boards.greenhouse.io/wooreferral/jobs/4698841003?utm_source=linkedin)

Apply Now: