Cake Pte Ltd is hiring a

Web3 Customer Success Specialist

About Cake

Cake DeFi is a Singapore-based blockchain and fintech company that empowers users to be in control of their finances by creating cash flow and harnessing the potentials of Decentralized Finance. Founded in 2019, we currently have more than 60 employees of various backgrounds and nationalities, and growing. Read more about our company atwww.cakedefi.com.

Cake DeFi also actively contributes to the open-source DeFiChain project. DeFiChain is a DeFi (Decentralized Finance) blockchain that, at the time of writing, has 380m USD of liquidity locked in its DEX (Decentralized Exchange), a market cap of more than 1 billion USD. It is the largest non-Turing complete blockchain and is based on Bitcoin. You will have the opportunity to work on DeFiChain at Cake. Read more about DeFiChain atwww.defichain.com.

We at Cake aspire to transform and decentralize finance with tomorrow’s technology, with a globally distributed and close-knit team of doers and getters. Here’s an opportunity to join a movement to break the mold. Join Cake and help us shape the future of personal finance.

This is a remote position based in Cayman Islands

• Provide the highest level of customer service to the customers usingour products.
• Communicate well on multiple channels, including tickets, emails and live-chat.
• Achieve key performance metrics related to quality, productivity, responsiveness, and customer satisfaction
• Work with internal stakeholders across the organization to resolve customer issues in a timely and effective manner

• At least 1 year experience in a similar role
• Excellent verbal and written communication skills
• Fluent in English and Spanish
• Exposure with Zendesk is a plus
• Knowledge of cryptocurrencies is a plus
• Strong attention to detail, particularly when reviewing and responding to customers

Why Work With Cake

• Do something with purpose; Be a part of the future that will shape on how people are dealing with their finances in Crypto and Blockchain
• Fast moving, challenging and unique business problems
• International, diverse work environment and flat hierarchy
• Great career development opportunities in a growing company

Apply Now: