OKEx is hiring a

Web3 Investigator - Payments & Fraud

In this role, you will be expected to:

• Complete comprehensive investigation using various tools and be accountable for all information researched and contained in each case file;
• Review customer transactions to identify fraudulent activity such as account take over, friendly fraud, identity theft and similar risks;
• Contact clients via phone and/or email to validate transaction activity and account information;
• Investigate chargebacks / fraud claims and provide analysis on loss trends;Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud;
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk; and
• Prepare investigation reports on all cases.

On the first day, we’ll expect you to have:

• 2 - 4 years of relevant fraud investigation experience;
• Fraud detection/risk management experience in the banking or fintech space;
• Strong ability to find fraud patterns, trends, and possess critical thinking skills;
• Experience with different payment methods and platforms;
• Ability to learn new technology tools quickly;
• Previous customer service experience is a plus; and
• Flexibility to run 24/7 shift rotation.

Our ideal candidate will also have:

• Crypto/Blockchain investigation experience;
• Training on blockchain analytic tools, such as Elliptic; and
• Bachelor’s Degree

Note:The ideal candidate is based in KL

Open for Malaysian as well

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