solflare is hiring a

Web3 IT Operations Specialist

About us

Solflare is one of the fastest-growing crypto wallets in the world. With around 4 million monthly active users and over $20 billion in digital assets secured through our platform, we’re building a powerful gateway to Web3. Founded in 2021, Solflare now has a team of nearly 140 people, with offices in Zagreb, Belgrade, and Novi Sad, plus remote teams across the globe. Our vision is simple but bold: a world where everyone uses a Web3 wallet and has full control over their assets – achieving true financial independence.

Our culture

At Solflare, we’re on a mission to empower people to truly own and thrive – starting with our own team. We take on bold challenges with curiosity, grit, and a deep sense of accountability. Here, progress means learning fast, solving smart, and showing up for each other without ego. You’ll join a team where we question the status quo, celebrate shared wins, and never settle for “just good enough.” If you’re excited by growth – yours, ours, and society’s – you’ll feel right at home.

The role

As an IT Operations Specialist at Solflare, you’ll be responsible for keeping our core IT operations stable, secure, and well-documented. Your work will focus on identity and access management, employee onboarding and offboarding, IT asset and license management, endpoint security, and day-to-day IT support for the team.

You’ll work closely with employees across the company to ensure everyone has reliable tools, the right access at the right time, and clear, consistent processes. This role is ideal for someone who is structured, detail-oriented, and user-focused, with a strong interest in improving, documenting, and automating IT operations as the company grows.

Core responsibilities:

• Identity & access management: Own centralized identity and access management, including user accounts, groups, roles, MFA, and SSO.
• Onboarding & offboarding: Manage and maintain formally documented onboarding and offboarding processes, covering account provisioning/deprovisioning, access rights, and equipment.
• IT asset management: Oversee IT assets across devices, cloud resources, and licenses - including procurement, inventory tracking, classification, cost monitoring, and lifecycle management.
• Endpoint management & security: Manage endpoints, OS updates, software deployment, patching, and maintenance of agent-based security tools.
• Privileged and external accounts: Govern privileged, service, shared, and external collaborator accounts to ensure appropriate access and security controls.
• IT support & ticketing: Handle employee requests and incidents through a ticketing system, delivering reliable, timely, and user-focused IT support.
• Documentation & automation: Create and maintain IT documentation and knowledge bases (internal and user-facing), and identify opportunities for automation and system integrations.

Requirements:

• Education: Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience: 2+ years of experience in IT operations, systems administration, or IT support roles.
• IAM knowledge: Strong understanding of identity and access management concepts (users, groups, roles, MFA, SSO), preferably in the G suite environment.
• User lifecycle management: Hands-on experience with employee onboarding/offboarding workflows and user account management.
• Endpoint & OS management: Experience with endpoint management, OS patching, and software deployment, preferably in the Apple environment.
• ITSM & ticketing: Familiarity with ticketing systems and IT service management processes.
• Security fundamentals: Solid knowledge of IT security fundamentals and access control best practices.
• Documentation: Ability to clearly document procedures and maintain operational knowledge bases.
• Soft skills: Strong organizational skills, attention to detail, and clear communication with a service-oriented mindset.

Nice to have:

• Relevant certifications (e.g. Google Workspace Administrator, ITIL, Security+, or similar)
• Experience with automation and scripting (PowerShell, Bash, or workflow automation tools)
• Familiarity with cloud platforms and SaaS administration
• Experience with IT asset, license, and cost management

Personality Traits We Value

• Problem-solvers: You see roadblocks as opportunities and don’t wait around for someone else to fix things.
• Self-starters: You take initiative, follow through, and deliver with pride – no excuses, no shortcuts.
• Team players: You thrive in a “we, not me” culture, lifting others up while sharing the load.
• Adaptable minds: You embrace change, question how things are done, and constantly look for better ways.
• Ownership mindset: You own your work end-to-end, communicate openly, and learn from every challenge.

Why Solflare?

• Make an impact: Your work will directly shape how people interact with and understand crypto wallets, empowering users around the globe.
• Work with the best: Collaborate with a talented, driven team across design, engineering, and product to build innovative, user-first experiences.
• Flexibility: Remote or office – up to you. Enjoy a flexible work environment based on trust that supports your well-being and fosters creativity, as well as flexible work time – work when you are most productive, with no micromanagement.
• Perks & benefits: individual education budget, cool team buildings, private health insurance, to name a few.
• Learn about Crypto: No crypto experience? No problem! You’ll be part of a team that will teach you the ropes and help you grow into an expert.

Join us at Solflare and be part of something bigger than yourself. We’re not just reacting to trends; we’re building the future. If you’re ready to push boundaries, challenge assumptions, and make an impact, we want to hear from you.

Apply now and help us shape the future of decentralized finance.