Polygon is hiring a

Web3 IT Support Engineer - MDM, Desktop, SaaS

Polygon is the leading platform for Ethereum scaling and infrastructure development. Its growing suite of products offers developers easy access to all major scaling and infrastructure solutions: L2 solutions (ZK Rollups and Optimistic Rollups), sidechains, hybrid solutions, stand-alone and enterprise chains, data availability solutions, and more. Polygon’s scaling solutions have seen widespread adoption with 20,000+ applications hosted, 1B+ total transactions processed, :140M+ unique user addresses, and $5B+ in assets secured.

We operate a large suite of SaaS apps to empower our people. We are looking for an IT Support Engineer who is passionate about providing exceptional support & guidance.

The MIS team is responsible for the administration of our SaaS suite, IT support, device management and IT project delivery. We’re the backbone of the Polygon IT ecosystem supporting multiple teams & departments globally. 

You’ll help our distributed team work effectively, mainly providing support for our SaaS apps, Okta, Google Workspace, Slack and many others. You’ll also be involved in projects, coordinating with the Solutions Engineers and other key stakeholders from various teams across the organisation.

The Role

• Responding to requests logged in ticketing system and escalating when needed
• Initially onboarding devices into our newly created MDM system then maintaining it going forward
• Asking for more information on the issue when required
• Maintaining the knowledge base
• Flagging recurring issues for further investigation
• Suggesting or implementing automations to improve efficiency
• Follow best practice policies and procedures for user, device & SaaS app management
• Contribute to the development of end-user training plans and documentation

What you'll need to succeed

• Experience supporting SaaS applications including Google Workspace, Okta, Slack, 
• Experience using SSO/SAML
• You've managed virtual meeting software and remote conference sessions with global attendees, and meetings sizes 200+
• Experience with supporting Windows, MacOS & Linux
• High aptitude for understanding and learning new software packages
• Significant experience using MDM software to standardize tools deployment across org teams and devices
• ITIL certification is a plus
• Experience with scripting or automations for recurring processes is a plus

Work from anywhere (Remote first)

Flexible working hours

Flexible vacation policy

Competitive Salary

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