Braintrust is hiring a
Web3 Lead Content Designer [Remote]

CA San Francisco, California, United States

  • JOB TYPE: Freelance, Contract Position / W2 (no agencies/C2C - see notes below)
  • LOCATION: Remote - United States only
  • HOURLY RANGE: Our client is looking to pay $100 – $120/hr
  • ESTIMATED DURATION: 40hr/week - Long-term

THE OPPORTUNITY:


UX Writing / Content Design role. This is not a content marketing role.

Our client is looking for a motivated Content Designer III to help us envision and deliver delightful customer experiences for travelers booking hotels and vacation rentals. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment. 

Key Activities and Responsibilities

  • Demonstrate strong knowledge and skills in writing content for digital products.
  • Coordinate bringing together different stakeholders with varied perspectives to develop solutions to user problems and contribute your own suggestions.
  • Understand complex content systems and apply platform-scale content strategy thinking
  • Apply holistic, customer-focused approaches to drive the content strategy in our discover and landing experiences
  • Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content.
  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
  • Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas.
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.
  • Actively seek diverse feedback on work and anticipate feedback to address it proactively.
  • Tailor communications (content focus, >

Key Requirements

  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.  
  • Increased focus on content problems across systems and product areas.  
  • Strong skills in facilitation, presentation, and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.  
  • A passion for travel and for our mission.  
  • A portfolio of work that demonstrates your skills. We're especially interested in seeing examples of work you've done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it's a definite plus! 
  • Bachelor’s degree in a related field; or equivalent related professional experience in core skills such as UX writing, content audits and analysis, content mapping and modeling, content planning and sourcing, information architecture, and storytelling.
  • At least 5 years related professional experience as a content designer or content strategist
  • Able to audit, analyze, structure, create, and present content independently using established frameworks.  
  • Understanding of human-centered design (HCD) practices.

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