Phantom is hiring a

Web3 Office & Events Manager

Company Description

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Location: New York, NY - Must work in the office at least 3 days per week, or as needed by the business.

Role Description

We are seeking a proactive and organized Office & Events Manager to manage all New York office operations and coordinate local, memorable events that bring our teams together. This role is essential to ensuring our office runs smoothly and fosters a vibrant, collaborative environment. You will also play a supporting role in planning and executing on our major annual events with our People Programs Manager based in SF, including bi-annual global offsites, holiday parties, monthly team activities, onboarding coordination, and mini-team offsites. The ideal candidate will be a detail-oriented multitasker with experience in office management and event planning, capable of managing logistics, budget, and vendor relations to deliver friendly, welcoming, and seamless experiences.

Responsibilities

Event Planning and Coordination:

• Partner with our People Programs Manager to plan and execute bi-annual global offsite events, coordinating logistics, travel, accommodation, and schedules.

• Organize monthly NY team events to promote engagement and team-building.

• Coordinate and plan annual NY holiday party, ensuring they are inclusive, engaging, and within budget.

• Coordinate and support planning for in-person onboarding and mini-team offsites hosted at the New York office.

• Handle event budgets, vendor relationships, contracts, and invoices.

• Run retrospectives and gather feedback from team members to continuously improve the quality and relevance of events.

• Provide regular status updates throughout planning of all events.

• Manage company swag, including orders, inventory replenishment, shipments, and designs in collaboration with the Design team.

Office Management:

• Oversee daily office operations, ensuring a friendly, welcoming, well-organized, tidy, and efficient workspace.

• Manage office supplies and inventory, maintaining optimal levels and placing timely orders.

• Act as the point of contact for all NY office-related issues, including maintenance, troubleshooting, and compliance regulations.

• Coordinate with building management and vendors to address office needs.

• Keep the NY team up-to-date with any building management announcements or closures.

• Evaluate and create office-related data metrics as needed to assist in decision-making.

• Assist with and coordinate any office moves, lease management, redesign-related action items.

• Support onboarding as needed by coordinating travel details, preparing workstations, key fobs & ID badges, welcome kits for new hires, pre-booking conference rooms, and providing lightweight IT support.

• Place meal orders for the team as needed.

• Responsible for checking mail, scanning, forwarding to our P&C team and taking action on any to-dos along with receiving any packages.

• Responsible for management and renewal of insurance coverage for the office (commercial & liability) in partnership with legal.

• Responsible for ensuring physical office compliance (e.g. labor law posters displayed and updated, etc.)

• Maintain office plants, including regular watering.

Qualifications

• 3+ years of experience in office management and event planning, or a related role.

• Strong organizational and multitasking skills with incredible attention to detail and the ability to reprioritize and problem-solve in real-time.

• Excellent interpersonal and communication skills.

• Proficient in Notion and Google Workspace.

• The ability to project manage an office move is a plus.

• Proven track record of managing budgets and negotiating with vendors.

• Ability to work both independently and collaboratively, with a customer-service and/or hospitality mindset.

• Crypto experience a plus.

Why Work with Us

Opportunity

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.

• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.

• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

Benefits

• Competitive salary and equity

• You will be eligible to participate in the Company's performance bonus program

• Comprehensive insurance (medical/dental/vision) — 100% covered

• Stipend for your ideal remote set-up

• Flexible hours and a supportive remote environment

• Unlimited vacation: Take time when you need it (and we really mean it!)

• 401(k) retirement plan

• Monthly wellness benefit

• Weekly meal benefit

• Global off-sites

The target base salary for this role will range between $130,900 to $154,000 with the addition of bonus, equity and benefits. The base is determined by a few factors including your skillset, prior relevant experience, quality of interviews and market factors (such as location) at the point in time of offer.

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.

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