Uphold is hiring a

Web3 Senior Fraud Team Lead

About Uphold
Uphold is an easy-to-use investments and payments app. Specialising in digital assets, we serve more than 7 million customers in 150 countries. We open around 15,000 accounts a day and provide consumers with a more versatile and cost-effective home for their daily financial lives. For businesses, we provide regulated infrastructure to connect crypto with fiat currencies. Today, we support 51 digital assets, 28 national currencies, four precious metals and fractional U.S. equities.

Uphold’s unique trading experience - ‘Anything-to-Anything’ - allows customers to trade directly between any supported asset or currency in one step - physical gold to Bitcoin, for example - saving both time and money. Uphold supports financial inclusion by enabling customers virtually anywhere to open an account in less than 5 minutes and to invest with no minimum amounts. Customers can send money to virtually anyone with an email address free of charge.

To learn more, please visit https://uphold.com 

The Fraud Team

As Uphold continues to develop innovative products that serve cryptocurrency customers around the world, risk will increase in complexity and scale. As part of the Fraud Prevention team, the Senior Fraud Team Lead will play a critical role in proactively identifying, mitigating and blocking constantly evolving forms of merchant fraud risk for Uphold and enabling Uphold’s growth.

You will manage an external team within the Fraud Department and all related phases of fraud prevention and detection. Provide direction and assist in establishing priorities for Uphold’s fraud detection and mitigation functions with a focus on mitigating losses, protecting assets, and reducing reputation risk. Work with the Fraud department Director to collaborate with other Business Units to develop and implement controls and safeguards consistent with corporate strategic goals. Provide recommendations for software and procedural improvements that reduce exposure of fraudulent activity.

Day-to-day

• Oversee an external team of Fraud Supervisors Agents
• Monitor overall company patterns for fraud trends
• Create and analyze fraud rules and workflows to stop fraud at a high rate, while creating minimal friction to good customers
• Report on fraud rates, trends, and department numbers
• Write department process documentation and lead continued department education
• Respond and defuse escalated customer issues by both email and phone
• Be available 24x7 to assist in highly-escalated matters

Critical Experience / Traits

• 7+ years experience in fraud prevention
• 1+ years experience in a leadership role
• Bachelor's degree or equivalent work experience
• Strong leadership skills and ability to develop productive working relationships
• Experience in reviewing credit card and ACH bank account transactions
• Exposure to chargeback representments
• Strong problem solving skills
• Proficiency with Excel and data analysis
• Resourceful and an ability to thrive in fast paced, entrepreneurial environment
• Good written and verbal communication, analytical skills, and strong attention to detail
• Excellent attention to detail, analytical, problem solving and decision making skills
• Excellent organizational and time management skills with ability to work independently and manage multiple priorities with tight deadlines.
• Be able to multitask and work well under pressure

• Certified Fraud Examiner 

EEOC Employer
We're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.

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