OKX is hiring a

Web3 Senior Team Lead, VIP Customer Service (Mandarin & English Support)

About OKX:

OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides hundreds of token & futures trading pairs to help traders to optimise their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKX derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognised as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

What You'll Be Doing:

1. Responsible for the daily management and supervision of the VIP team, tracking and completing various data indicators of the team, and building the brand image of VIP managers. Dedicated to the execution of the team's goals, planning, and policies, as well as formulating, optimizing, and supervising processes and systems to ensure efficient work operations. Familiar with competitive products, continuously promoting product optimization to ensure an excellent product experience for VIP users, and increasing VIP users’ engagement.
2. Enhance team members' abilities by providing work assistance and training, improving individual skills, and effectively practicing leadership.
3. Coordinate departmental cooperation, enhancing collaboration between departments to complete work more efficiently.
4. Ensure timely follow-up and handling of exceptional situations, promptly follow up and intervene in handling special or widely impactful issues.

What We Look For in You:

1. Bachelor's degree or above.
2. Strong sense of responsibility with full execution ability. Proactive work attitude with a spirit of leading by example. Has good affinity, communication, and coordination skills. Good at stress tolerance.
3. At least 2 years of experience managing a customer service team with at least 10 members.
4. Good sensitivity and foresight, with a certain degree of innovation.
5. Experience in VIP services or operations is preferred.
6. Excellent command of spoken and written English, Mandarin, and Cantonese as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
7. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

• Competitive remuneration package (Basic Salary + KPI Allowance + Annual Increment)
• Meal allowance up to RM 500/ month
• Unlimited transport allowance (T&C apply)
• Monthly team building
• RM 2,500 training & wellness benefits per annum
• Yearly bonus
• Convenient workplace (5 minutes walk from MRT TRX)
• Insurance coverage for employees & dependants
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
• Employee engagement, recognition and appreciation program
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations

#LI-JC3

Apply Now: