Zerion is hiring a

Web3 Support Specialist

We are seeking a dynamic and motivated Web3 Support Specialist to join our team. You will be responsible for delivering exceptional support but also working on improving our current internal flows to provide a top-notch support experience in Web3. This role involves close collaboration across multiple teams, including engineering, visibility, and community. As the main point of support contact for our users, your work will directly impact Zerion’s public image and positioning. Your contributions will be critical in shaping our user experience and maintaining our reputation as a leader in the industry.

Responsibilities

• Provide top-notch live support on Intercom and Discord
• Process bug reports and relay them to the relevant teams
• Address inquiries and issues related to wallet operations, transaction troubleshooting, and user interface navigation with professionalism and empathy.
• Monitor and respond to reviews and feedback across various platforms, including app stores, social media.
• Act as a bridge between the users and the development team, relaying user feedback and insights to help shape product development and improvements.
• Employ technical skills to enhance and automate support processes. Work with the IT team to identify opportunities for automation and efficiency improvements in support operations.

Minimum Qualifications

• Experience in the crypto or blockchain industry
• Proven experience in support or a similar role
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Passionate about Web3 and open financial systems
• Experience working with Intercom, Jira and other support-related platforms

Preferred Qualifications:

• Experience working with a remote, geographically distributed team
• Ability to analyze and synthesize data to inform support statistics
• Strong customer and stakeholder empathy

Highlights:

400k Monthly Active Users.

One of the largest players in the mobile DeFi space.

$1.5B transaction volume year to date.

~100k Zerion NFTs claimed in recent campaigns.

Zerion helps to manage your DeFi and NFT portfolios, trade across 10+ networks and connect to any decentralized application with one wallet. Our mission is to empower more people around the world with efficient, permissionless and transparent financial services.