Finoa GmbH is hiring a

Web3 Technical Support Specialist (EST Time Zone)

As a Crypto Custodian, we provide world-class customer service to our rapidly growing customer base across the globe. You will help to shape what excellence looks like and continuously work on enhancing our processes, documentation, and applications to ensure the best customer experience possible. The successful individual will be the voice of the company to echo our passion for crypto assets, custodianship, and trust. 

This is a full-time position with an unlimited contract.

What you will be doing

• Technically investigate and solve customer inquiries.

• Be a part of improving existing product features by evaluating objectives and specifications, reviewing proposed changes, and making recommendations.

• Prepare reference material for internal users and customers by drafting operation instructions to extend our continuously growing knowledge base.

• Think like an owner and resolve customer problems via email, chat, and video call.

• At least 1 year of previous Technical Support Experience. FinTech experience is a plus.

• Be tech-savvy. Proficient IT knowledge and skills, including mobile device platforms.

• Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned.

• A strong passion and interest for blockchain technology and crypto-assets.

• Creative and strong analytical problem solver with a passion for excellent customer service.

• Excellent written and spoken language proficiency in English, German is a plus.

• Work successfully in a team environment as well as independently.

• Comfortable in a multi-tasking, high-energy environment.

Benefits

• Competitive salary

• Very flexible hours and hybrid & office working setup from both Berlin and Porto’s office.

• 25 days paid holidays a year

• Urban Sports Club membership

• Transportation subsidy

• Internal Crypto Academy

• Plus many more

About us

Finoa is the leading digital asset platform for institutional investors and corporations, backed by renowned investors like Balderton Capital, Coparion, Venture Stars, and Signature Ventures. Founded by Henrik Gebbing and Christopher May in 2018 and based on a shared aspiration to make institutional interaction with digital assets as simple and secure as possible. Finoa has grown into a truly international company, powered by a diverse team, and serving hundreds of clients globally.

If you want to join one of Europe’s most exciting FinTech start-ups, be part of this once-in-a-lifetime opportunity, and grow together with our company, then this is your chance to apply.

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