Vera Labs Jobs

We are looking for a Community Lead who has experience with regional community management to manage and grow a healthy community across our social channels and geographies including Discord, Reddit, Twitter and Telegram as well as to execute PR strategy.

Key Responsibilities

• Manage main community channels of the project: Telegram, Discord, Reddit, etc
• Manage Ambassador Program members
• Support customers with their questions, queries and issues on Customer Support Team channel
• Be active and represent Company in crypto, blockchain, NFT, and Metaverse communities
• Identify growth hacking methods to increase the reach and size of the community
• Handle customer queries, issues with orders, orders status, complaints, dispute resolution, refunds
• Write How-to guides, FAQs, and other user documentation
• Assist with Events and other projects when needed
• Provide regular reports and insights to the wider Marketing team
• Implement community strategies

Requirements

• 2 years of customer support experience (Zendesk, FreshDesk, Messengers)
• Keen interest in Crypto, Blockchain, DeFi, NFTs, and Metaverse
• 2 years of experience in building, growing and managing communities, active in Crypto communities on Twitter, Discord, Reddit, Telegram
• Deep knowledge of Web3/blockchain community programmes in Europe, US and/or Asia is an advantage

Vera Labs focuses on Mobile, Fin Tech, and Blockchain / Cryptocurrency. Their company has offices in San Francisco and Singapore. They have a small team that's between 11-50 employees. To date, Vera Labs has raised $4M of funding; their latest round was closed on September 2021 at a valuation of $50M.

You can view their website at https://vera.financial or find them on Twitter and LinkedIn.