Vera Labs
$20k - $40k
This job is closed
We are looking for a Community Lead who has experience with regional community management to manage and grow a healthy community across our social channels and geographies including Discord, Reddit, Twitter and Telegram as well as to execute PR strategy.
Key Responsibilities
- Manage main community channels of the project: Telegram, Discord, Reddit, etc
- Manage Ambassador Program members
- Support customers with their questions, queries and issues on Customer Support Team channel
- Be active and represent Company in crypto, blockchain, NFT, and Metaverse communities
- Identify growth hacking methods to increase the reach and size of the community
- Handle customer queries, issues with orders, orders status, complaints, dispute resolution, refunds
- Write How-to guides, FAQs, and other user documentation
- Assist with Events and other projects when needed
- Provide regular reports and insights to the wider Marketing team
- Implement community strategies
Requirements
- 2 years of customer support experience (Zendesk, FreshDesk, Messengers)
- Keen interest in Crypto, Blockchain, DeFi, NFTs, and Metaverse
- 2 years of experience in building, growing and managing communities, active in Crypto communities on Twitter, Discord, Reddit, Telegram
- Deep knowledge of Web3/blockchain community programmes in Europe, US and/or Asia is an advantage
Vera Labs focuses on Mobile, Fin Tech, and Blockchain / Cryptocurrency. Their company has offices in San Francisco and Singapore. They have a small team that's between 11-50 employees. To date, Vera Labs has raised $4M of funding; their latest round was closed on September 2021 at a valuation of $50M.
You can view their website at https://vera.financial or find them on Twitter and LinkedIn.