Vera Labs is hiring a
Web3 Community & Customer Support Manager (NFT/DeFi)

Compensation: $20k - $40k

Location: Singapore

We are looking for a Community Lead who has experience with regional community management to manage and grow a healthy community across our social channels and geographies including Discord, Reddit, Twitter and Telegram as well as to execute PR strategy.

Key Responsibilities

  • Manage main community channels of the project: Telegram, Discord, Reddit, etc
  • Manage Ambassador Program members
  • Support customers with their questions, queries and issues on Customer Support Team channel
  • Be active and represent Company in crypto, blockchain, NFT, and Metaverse communities
  • Identify growth hacking methods to increase the reach and size of the community
  • Handle customer queries, issues with orders, orders status, complaints, dispute resolution, refunds
  • Write How-to guides, FAQs, and other user documentation
  • Assist with Events and other projects when needed
  • Provide regular reports and insights to the wider Marketing team
  • Implement community strategies

Requirements

  • 2 years of customer support experience (Zendesk, FreshDesk, Messengers)
  • Keen interest in Crypto, Blockchain, DeFi, NFTs, and Metaverse
  • 2 years of experience in building, growing and managing communities, active in Crypto communities on Twitter, Discord, Reddit, Telegram
  • Deep knowledge of Web3/blockchain community programmes in Europe, US and/or Asia is an advantage

Vera Labs focuses on Mobile, Fin Tech, and Blockchain / Cryptocurrency. Their company has offices in San Francisco and Singapore. They have a small team that's between 11-50 employees. To date, Vera Labs has raised $4M of funding; their latest round was closed on September 2021 at a valuation of $50M.

You can view their website at https://vera.financial or find them on Twitter and LinkedIn.

Apply Now:

This job is closed

Compensation: $20k - $40k

Location: Singapore

This job is closed


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