ai analyst backend bitcoin blockchain community manager crypto cto customer support data science defi design discord entry level evm front end gaming golang hardhat intern java javascript layer 2 marketing mobile nft node non tech product manager project manager react research ruby rust sales smart contract solana solidity truffle
Responsibilities:
Â
- Responsible for driving accuracy and customer insights for Bitkub Support by performing quality audits and data analysis across multiple channels as a domain expert
- Construct workflow charts and diagrams, studying system capabilities, writing specifications.
- Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance
- Assist in Product defining, and developing deep insights and root cause analysis
- Identify and implement process improvements related to Bitkub crypto trading operations
- Collect, analyze, and conduct trend analysis research within BSA data, to proactively
Â
About you:
Â
- BA/BS in Statistics, Computer Science or a related technical field or equivalent practical experience
- At least 3-5 years of experience in analytics or closely related field