Customer Support Web3 Jobs in Las Vegas, Nevada, United States

CleanSpark, Inc. (CLSK) (NASDAQ: CLSK) ("CleanSpark") CleanSpark is America's Bitcoin Miner, driving innovation in an ever-changing industry. We're seeking passionate individuals to be part of our growth and contribute to the exciting world of bitcoin. If you have a keen interest in bitcoin and digital assets and thrive in challenging environments, we want to hear from you!

 

As a CleanSpark team member, you'll be at the forefront of the global bitcoin revolution, shaping the future of responsible mining. We offer a dynamic and rewarding work environment, coupled with competitive benefits to support your overall well-being.  Enjoy generous PTO, comprehensive health and life insurance, a 401k retirement plan, and more.

We are one of the largest bitcoin miners in the United States. We are headquartered in Las Vegas, NV, and independently own and operate five data centers in Georgia for a total developed capacity of 230 MW. We are developing an additional 150 MW at our data center in Sandersville, GA. We have a partner in Massena, NY, that hosts 50 MW for us. We design our infrastructure to responsibly support Bitcoin, the world’s most important digital commodity and an essential tool for financial independence and inclusion. We strive to leave the planet better than we found it by investing in communities that source low-carbon energy, like wind, solar, nuclear, and hydro. We cultivate trust and transparency among our employees, the communities we operate in, and the people around the world who depend on Bitcoin.

We value: Grit, Trust, and Transparency.

Responsibilities

• Provide technical support for Windows and Mac desktop devices, including troubleshooting, installation, and updating of hardware and software. 
• Troubleshoot connectivity and access issues for SaaS applications like NetSuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry, etc. 
• Resolve issues related to network connectivity, including but not limited to Wi-Fi, LAN/WAN, and VPN configurations. 
• Comply with and enforce SOX policies and procedures, maintaining documentation and logs for audits. 
• Support mobile devices, including configuration and troubleshooting of Android and iOS devices. 
• Execute preventive maintenance, including patch management and updates, to ensure the security and reliability of systems. 
• Perform user account management tasks, including password resets and permissions adjustments, in accordance with IT security policies. 
• Conduct remote troubleshooting using tools such as TeamViewer, RDP, and SSH. 
• Engage in physical installation and setup activities, including ergonomic solutions in cubes and desks, cabling, hardware installations, and more. 
• Contribute to inventory management by meticulously tracking hardware and software assets; maintain a clean and organized IT storage area. 
• Collaborate in the ongoing maintenance of the Corporate IT directory, ensuring it remains current and well-organized. 
• Occasional travel to mining sites to provide system setup, troubleshooting, and other IT support as needed. 
• Oversee the configuration of all conference rooms, providing troubleshooting support as required. 
• Offer training and support to users on an as-needed basis

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred 
• A minimum of 3-5 years of experience in a desktop support role or similar position 
• Preferred certifications: 
• Microsoft Certified: Modern Desktop Administrator Associate 
• ITIL Foundation 
• Strong knowledge of Windows and Mac operating systems 
• Familiarity with SaaS tools (Netsuite, Bill.com, Office 365, Concur, Carta, Foreman, Foundry) 
• Basic understanding of networking technologies, including DNS, DHCP, and subnetting 
• Familiarity with SOX Compliance procedures and best practices 
• Ability to engage in physically demanding tasks, including lifting objects up to 50 lbs. 
• Willingness to travel occasionally to mining sites within the US 
• Excellent written and verbal communication skills 
• Strong analytical and problem-solving abilities 
• A strong team player mentality is a must.

CleanSpark is an Equal Opportunity Employer. It provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.