Customer Support Web3 Jobs in Melbourne, Australia

Act as a VIP Account Manager by building and maintaining strong relationships with VIP customers (sports and casino) across the Easygo brands.

Provide VIP customers with industry-leading customer service and gaming experience.

Articulating an extensive knowledge of our products which leads to resolving customer issues.

Monitor VIP customer behaviours, interests, and trends to ensure that customer expectations are met.

Engage with VIP players and at times other players including the chat room on site, email, Telegram and any additional platforms required.

Collaborate with other departments to improve the overall customer experience.

Experience working in a customer service environment

Excellent communication and writing skills are required

It would be a bonus if you also had (Desirable skills):

• Sports & Gambling knowledge advantageous
• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira & Intercom
• Australian work rights are preferred.
  
  

EAP access for you and your family

A full-time barista who will make you coffee, tea and fresh juices

Daily catered breakfast

Free soup on Tuesday’s

Massage Wednesdays - we get professionals to do this!

Friday parmas/pub lunch, plus happy hour in the office from 4pm

Fun office environment with pool tables, table tennis and all your favourite gaming consoles

Paid volunteer day

Flexible working hours

Help yourself drinks fridges and snack shelves

And we have many many more initiatives that we will be rolling out over the next 12 months.

“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.