Nuri is hiring a

Web3 Working Student Customer Support Agent

Make our journey, your journey!

Nuri empowers people to save and grow money and achieve their personal financial freedom. With the mobile bank account, Nuri customers can manage their daily finances and invest their assets in a simple way. To provide legally compliant financial services, Nuri collaborates with Solarisbank AG and Solaris Digital Assets GmbH.

Nuri enables its customers to benefit from new types of financial technology and the blockchain economy by bridging the gap between the old and new financial systems. With Nuri, customers can invest in cryptocurrency directly from a bank account and earn up to 5% annual return on Bitcoin. The fintech empowers customers to benefit from new financial technology by being the bridge between the old and new financial system. Based in Berlin, Germany's second-largest challenger bank, now serves over 200.000 customers across 32 European countries.

Your mission

• Become an expert in the crypto, financial services, and blockchain world
• Support Nuri's customers via a variety of communication channels (email, chat, telephone, social media) and inform them about our products and services
• Take responsibility to ensure that every customer contact runs smoothly and customer satisfaction comes first
• Write articles for the Help Center and help with the translation
• Be right in the middle when new internal processes are created and tested so that innovation and customer satisfaction continue to be capitalized

Your profile

• You are registered as a student at a university/ Hochschule in Germany
• You are a strong problem solver and an even better communicator
• A grammar loving German speaker (native level) and you even speak English just as good
• You noticed the mistake in the previous point right away
• Aware of what bitcoin is and might even HODL
• A fan of “Beauty lies in the details” and work well under pressure
• Not interested in working in a call center but rather in mission control / the club of excellence
• Empathic and passionate about high-quality service
• A professional, responsible, well-organized and independent individual
• Flexible in terms of working hours (some shifts, nothing dodgy)

Bonus

• You worked in a FinTech, blockchain company or a neo-bank before
• Previous experience in a customer-facing role

Why Nuri?

• You will work on a meaningful, and innovative crypto-banking products to add real value to our customers lives
• 14 holidays excluding December 24th and 31st
• We offer flexible ways-of-working, you have the option available to work from our modern office in Kreuzberg, and/or work remotely within Germany. Additionally, we also offer a remote option to work outside of Germany up to 2 months at a time
• Learning & Development budget of 100 EUR per year
• Zero Trading fees to use our products and access to Bitkom that provides lots of Health & life>
• Working with the latest technology along with an agile environment to work as efficiently as possible
• Bi-weekly break of the week pizza night, TGIF events and one big team event each month

Here, at Nuri, we celebrate a truly diverse and inclusive company culture and are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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