Binance is hiring a

Web3 API agent - Technical Support Specialist (Chinese/English)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Manage and provide support for backend applications including API integration to our platforms
• Configure and troubleshoot issues received from users via our Zendesk ticketing system
• Escalate issues based on comprehensive reporting of one’s work, and analyze the business requirements and feedback from others to create and maintain documentation
• Coordinate with local team members to provide technical support, maintenance and resolution of issues

Requirements

• Fluent ability in English
• Some programming background is a big plus
• Bachelor’s degree or higher in a technical field (Computer Science a big plus)
• Knowledgeable in hardware and software applications, installation, configuration, and maintenance of the data warehouse; and operating systems such as Windows/Linux/iOS
• Prior exposure to data warehouse, prior experience working in IT Services or B2B after-sale service
• Strong logical and analytical mindset with a high sense of responsibility and teamwork is a must
• Able to work under pressure and solve problems independently whilst holding strong communication skills

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire