Finery Markets is hiring a

Web3 Client Success Analyst

Job Description

We are seeking a motivated Client Success Analyst to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude.

Key Responsibilities

Client Success & Support:

1. Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality
2. Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters
3. Collaborate with internal and external teams to advocate for client needs and improve the overall user experience
4. Have an in-depth understanding of the client's trading needs to intelligently understand which option will deliver the most revenue to the firm 

Quality Assurance:

1. Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the client 
2. Contribute to the prioritization of the new features

Cross-Functional Collaboration:

1. Work closely with product, engineering, and support teams to align client needs with product roadmaps
2. Provide feedback on product features and identify opportunities for improvement based on client interactions

Key Requirements

1. Education: Bachelor’s degree in Information Systems, Management, or a related field, or equivalent experience.
2. 2+ years of experience in client success, technical support
3. Understanding how  API protocols work (REST, WebSocket, FIX)
4. Problem-solving skills and the ability to explain technical concepts to non-technical clients
5. Language Proficiency: Fluent in English, additional languages are an advantage (Mandarin, Portuguese)
6. Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage

What We Offer

• Work options: Remote
• A collaborative and supportive work environment alongside a highly experienced team
• Competitive compensation package
• The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets

About Us:
Finery Markets Limited is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians and Exchanges including: 

• Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement
• White label “OTC Prime as a Service” platform that allows institutions to offer their clients OTC Prime tools and services

We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry.