| Job Position | Company | Posted | Location | Salary | Tags |
|---|---|---|---|---|---|
Finery Markets | Remote | $42k - $56k | |||
Bitgo | Remote | $140k - $170k | |||
Crossmint | Miami, FL, United States | $120k - $170k | |||
Bitgo | Remote | $70k - $85k | |||
| Learn job-ready web3 skills on your schedule with 1-on-1 support & get a job, or your money back. | | by Metana Bootcamp Info | |||
Range | New York, NY, United States | $72k - $90k | |||
Bitgo | Remote | $115k - $125k | |||
Tether Operations Limited | London, United Kingdom | $84k - $110k | |||
Obinex | New York, NY, United States | $84k - $90k | |||
Fun | New York, NY, United States | $155k - $205k | |||
Range | New York, NY, United States | $84k - $150k | |||
Falconx | Remote | $196k - $248k | |||
Range | New York, NY, United States | $84k - $150k | |||
Cregis | New York, NY, United States | $45k - $54k | |||
Embakire Workforce | New York, NY, United States | $150k - $200k | |||
Prospect Rock Partners | New York, NY, United States | $200k - $300k |
Job Description
We are seeking a motivated Client Success Analyst to join our team. This hybrid role is essential to ensuring seamless client onboarding, troubleshooting, and satisfaction, while leveraging engineering skills to swiftly address API-related questions and ensure product reliability. The ideal candidate thrives in a fast-paced environment, demonstrates a passion for customer success, and possesses a technical aptitude.
Key Responsibilities
Client Success & Support:
- Act as the primary point of contact for clients, addressing inquiries and resolving issues with a focus on speed and quality
- Assist clients with API integration, ensuring smooth implementation and providing expert guidance on technical matters
- Collaborate with internal and external teams to advocate for client needs and improve the overall user experience
- Have an in-depth understanding of the client's trading needs to intelligently understand which option will deliver the most revenue to the firmÂ
Quality Assurance:
- Collaborate with the engineering team to identify, reproduce, and resolve technical issues reported by the clientÂ
- Contribute to the prioritization of the new features
Cross-Functional Collaboration:
- Work closely with product, engineering, and support teams to align client needs with product roadmaps
- Provide feedback on product features and identify opportunities for improvement based on client interactions
Key Requirements
- Education: Bachelor’s degree in Information Systems, Management, or a related field, or equivalent experience.
- 2+ years of experience in client success, technical support
- Understanding how API protocols work (REST, WebSocket, FIX)
- Problem-solving skills and the ability to explain technical concepts to non-technical clients
- Language Proficiency: Fluent in English, additional languages are an advantage (Mandarin, Portuguese)
- Passion for cryptocurrency, blockchain technology, or fintech is a significant advantage
What We Offer
- Work options: Remote
- A collaborative and supportive work environment alongside a highly experienced team
- Competitive compensation package
- The chance to be part of a fast-paced fintech startup and contribute to shaping the future of capital markets
About Us:
Finery Markets Limited is a fast-growing fintech startup shaping the future of capital markets. Finery Markets pioneers the market with a set of institutional-grade infrastructure solutions for Prime Brokers, Banks, Retail Brokers, Custodians and Exchanges including:Â
- Non-custodial ECN, enabling electronic OTC execution and efficient post-trade settlement
- White label “OTC Prime as a Service” platform that allows institutions to offer their clients OTC Prime tools and services
We value collaboration, innovation, and a commitment to excellence. Join our dynamic team and grow your career in customer success and sales while contributing to a thriving industry.
What is the work of fintech?
Fintech (short for financial technology) refers to the use of technology to innovate and improve financial services
Fintech companies develop and offer various financial products and services that are often more convenient, affordable, and accessible than traditional financial services
Fintech in Web3 is focused on developing decentralized financial (DeFi) applications that enable peer-to-peer financial transactions without intermediaries such as banks or other financial institutions
These DeFi applications are built on blockchain technology, which provides transparency, security, and immutability to financial transactions
Some of the common areas of fintech include:
- Payment and money transfer services: Fintech companies offer online payment solutions, mobile wallets, and digital currency exchanges to facilitate the transfer of money between individuals or businesses.
- Personal finance and wealth management: Fintech companies provide online investment platforms, robo-advisors, and financial planning tools to help individuals manage their money and invest in a more efficient way.
- Lending and financing: Fintech companies offer various loan and financing options, such as peer-to-peer lending, crowdfunding, and invoice financing, which are often more flexible and accessible than traditional bank loans.
- Insurance: Fintech companies offer innovative insurance products and services, such as peer-to-peer insurance and usage-based insurance, that are tailored to meet the needs of customers.
- Decentralized exchanges (DEXs): These are platforms that enable peer-to-peer trading of cryptocurrencies without intermediaries. DEXs use smart contracts to execute trades automatically and securely on the blockchain.
- Decentralized lending platforms: These platforms use smart contracts to enable peer-to-peer lending without intermediaries. Borrowers can access loans without going through a traditional bank or financial institution, while lenders can earn interest on their funds.
- Decentralized insurance platforms: These platforms use smart contracts to automate the claims and payout process, reducing fraud and increasing transparency.
- Decentralized identity solutions: These solutions use blockchain technology to create a secure and decentralized identity system, enabling users to control their own data and identity.