Binance is hiring a

Web3 Customer Service Specialist - Thai

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Handle high volume live chat and other online tools
• Provide customers with accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers
• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
• Handle customer enquiries, advice and suggestions via chat or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks
• Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
• Provide feedback and coaching to team members to improve their performance

Requirements

• Bachelor degree or above
• Proficient in English and Thai with clear and logical communication in the language
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• Quality assurance in a contact centre environment experience is a plus
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift
• Positive about the crypto industry

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire