Binance is hiring a

Web3 Customer Service Trainer - Training Design

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

• Develop educational material and organize training sessions for new hires.
• Deep dive in the material being used and collect feedback from agents.
• Assist in carrying out training needs analysis, participate in developing training plans, implementation scheme, and ensuring training needs are met.
• Collect and evaluate related training courses and learning materials according to the company's training needs; and develop and maintain suitable learning and training channels to ensure the diversity and applicability of training resources.
• Understand the requirements from trainees, develop and prepare training materials, enrich training contents and design training system; conduct training lessons; and collect feedback to continuously improve training courses.
• Document training records and follow post-training feedback, analyze and summarize training activities to improve training quality.

Requirements

• Minimum 3+ years experience in training and preferably 1 year of designing training modules.
• Bachelor’s degree or diploma.
• Prior CS experience with exposure to cryptocurrency, blockchain or e-commerce, financial industry background is highly desirable.
• Strong ability in English, ability to work with other cultures.
• Strong communication and interpersonal skills, and ability to work independently.
• Excellent abilities in organization, coordination, and project management.
• Familiar with various Microsoft Office SuitesHold strong work ethics and abide by the company’s policies and procedures.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire