Vauld is hiring a

Web3 Customer Support Associate

Overview: Through your work at Vauld, you will have the opportunity to change money for the 21st century. We’re a leading cryptocurrency platform and are passionate about increasing economic freedom around the world.

Our company is searching for a motivated and experienced Customer Support Associate to join our customer support department. Your goal will be to provide outstanding customer support experience for our customers by setting customer satisfaction goals and developing effective processes to achieve them. 

If you are looking for a challenging work environment where you can grow and deepen your, we’d love to chat with you! 

Key Responsibilities: Take ownership of customer issues by being the single point of contact for troubleshooting procedure, the expected resolution time, and updates on the progress made. Escalate unresolved issues to the appropriate internal teams Collect prompt and accurate feedback from customers Document knowledge in the form of solution articles 

Preferred: Previous work experience in product-based startups Understands the cryptocurrency landscape 

Working at Vauld: You will join a fun and intellectually stimulating work environment. If you’re excited by the idea of making a real impact and joining a team where we pride ourselves on being disruptive and ambitious, a career with Vauld is perfect for you. 

Applying: We would love to hear from you even if you don’t fulfill 100% of the above requirements, or are unsure about whether this would be the right fit. Please write to us at [email protected] with your resume and any other relevant information. 

Vauld is currently operating fully remotely through the COVID-19 guidelines, however, Vauld has offices in Bengaluru and Singapore. This position is open to all qualified applicants in India.

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