Binance is hiring a

Web3 Customer Support Shift Leader (Japanese Language)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Manage CS team's daily shifts: monitor, supervise and assess CS agents' daily activities and have a good understanding of their work performance, with the main purpose of improving the overall service quality.
• Manage team members' work shift schedule, and balance, and adjust key performance metrics to meet a high standard of quality and volume.
• Develop plans for implementing new products and business processes; including working with the training supervisor to develop and implement training programs, and provide input for business process optimization.
• Participate in the formulation and execution of CS processes, SLA, work plans and responsible for overall service quality delivery and team performance achievement.

Requirements:

• Bachelor's degree or diploma: Prior CS experience with exposure to a Crypto industry background will be an advantage.
• Strong experience in Customer Service/Contact Centre Team Management.
• Native/Fluent in Japanese and Business competency in English.
• Skilled in MS office suite of similar including WORD/EXCEL/PPT etc for data analysis and reporting.
• Understand clearly all KPI components and calculation to manage your team effectively.
• Familiar with CS operations and business processes, with a strong ability for problem-solving and a strong number-driven approach.
• Able to work under pressure, Show a good sense of responsibility, and a passion for CS management.
• Able to handle Multiple tasks.
• Can accept to work under different work shifts.
• High level of honesty, integrity, proactive and meticulous.

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry

• Fast moving, challenging and unique business problems

• International work environment and flat organisation

• Great career development opportunities in a growing company

• Possibility for relocation and international transfers mid-career

• Competitive salary

• Flexible working hours, Casual work attire