Rarible is hiring a

Web3 Head of Customer Success (Support, Trust & Safety)

About Rarible   Rarible is one of the largest decentralized, creator-centric NFT marketplaces for multimedia content, including but not limited to digital art, collectibles, music, videos, and more. Rarible offers a user-friendly, community-led experience for creators and collectors to come together, with over $270 million in trading volume in 2021.   Rarible has an extremely active community of followers, creators, curators and collectors who are actively shaping the future of our marketplace and the evolution of digital ownership in web 3.0. Join our motivated and rapidly growing global, decentralized and fully remote team to help build the #1 NFT marketplace of the future.   Rarible has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to learn and grow every day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. We’d love for you to join our growing team!

The Role

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors veficiation, Report Based content post moderation. There is nothing more important than marketplace Trust as well as assurance that somebody’d hold your hand when something is unclear technically.

We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business. 

Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

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