Crypto Finance AG is hiring a

Web3 IT Systems Support Engineer

About Crypto Finance

Crypto Finance Group is an award-winning company and one of the most respected fintechs in Switzerland, with offices in Zug, Zurich, and Singapore. We enable financial intermediaries to manage, store, and transact with digital assets. Professionalism is our focus, but innovation and speed are equally important. With our full suite of crypto asset financial services – in asset management, brokerage, and storage and tokenisation infrastructure solutions – we are perfectly positioned to help professional investors enter the crypto asset market.

The Crypto Finance Group is a fast-growing, exciting place to work with tremendous opportunities for personal development and professional advancement.

The starting date is as soon as possible, and the work location is in the heart of Zurich.

Responsibilities

• Be part of the Infrastructure team that designs, provisions, maintains, and supports our operations environments, developer tools, and office infrastructure
• Optimise, monitor, and improve our internal corporate IT
• Make sure all our meeting rooms are checked on a regular basis to make sure that everything is always in working order
• Help our office environment by coming up with new initiatives and ideas to improve current setups
• Keep track of our IT inventory and make sure this is kept up to date
• Be part of the support, build, and innovation of our operational solutions for the business
• Collect and process requests from internal customers, and take on responsibility within day-to-day office IT support
• Improve and streamline the onboarding process for new joiners, including the provisioning of laptops and mobile phones
• Be a central point of contact for all work colleagues in IT processes, e.g. onboarding, setting up, maintaining the relationship, and offboarding
• Organise weekly briefings for updates on internal and external projects in corporate IT
• Take on first line of defence responsibilities, and join the team in defining and performing monitoring tasks
• Use excellent troubleshooting skills to ensure dedicated support until resolutions to issues are found
• You have strong knowledge in Active Directory and are comfortable working with GPOs and RBAC
• Implement vulnerability scanning for our office IT devices using tools such as MS Defender
• You will be the go-to person in the office for all the general IT supports issues, but also work with the DevOps team to help with other infrastructure-related tasks in the future

• Desire to work in an inspiring, dynamic, and rapidly growing group
• You have several years of experience in support, using Microsoft technologies, including O365, Azure AD, and Intune
• You are innovative, willing to learn, motivated, flexible, and feel comfortable in a dynamic environment
• You like to understand office tools like O365 and MS Teams in detail, and find joy in training and supporting colleagues in the proper usage of day-to-day office tools
• You are motivated to work on your own, but you know that collaboration and communication will ensure team success
• You are generally comfortable with an 80-100% English language working environment
• You are sociable, and able to communicate with people on all levels, and pride yourself on customer support
• You have a passion for technology and have an interest in cloud and infrastructure

• Join an international, fast-paced blockchain and fintech team with experienced industry leaders
• Work at the forefront of an inspiring, dynamic new sector in B2B finance with digital assets
• Be part of our friendly, knowledge-sharing, entrepreneurial culture and flat hierarchy
• Work in a role that lets you learn, and gives you responsibility and independence
• Access to online tech training, and the opportunity to attend IT seminars and events from time to
• An international office environment including regular social events

Please note:

We do not accept CVs from recruiting or staffing agencies.

Due to the Swiss labour legislation, we can only accept applicants who have the right to work in Switzerland (are in possession of a Swiss work permit or are EU/EFTA citizens). All other applications will not be considered.

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