Change is hiring a
Web3 Senior KYC/AML Specialist

Compensation: $80k - $200k *

Location: Tallinn

Senior KYC/AML Specialist

Tallinn /
Customer Support /

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Who are we

We believe that the world will fundamentally be a better place with everybody investing.

Our team is on a mission to remove the barriers and complexities to wealth creation through simple, affordable, and accessible investing.

Offering a unique opportunity to buy & sell Bitcoin commission-free and trade 50+ altcoins, stocks, commodities and indexes with the best rates in the market, Change is the top10 fintech apps in Northern Europe. And we’re growing. Fast.

Our Customer Support and Operations team

Customers really are everything to us. Tens of thousands of people from 31 countries trust us with their finances and it's our core responsibility to show every single person that their trust is placed in the right and caring hands. We don’t just provide great support, we provide great experiences.

Great tech and smart solutions enable us always to offer maximum value to our users. With our small but powerful team we've achieved at least 20% over industry averages with our satisfaction ratings and response times. A small team means lots of responsibility but also lots of room for growth.

We are entering into another level of scaling phase with our company and product, and we are looking for a Senior KYC/AML Specialist. Come join us!

What's in it for you

    • Join the early team of an already scaling FinTech
    • Learn trading and investing
    • Have unlimited career and development opportunities
    • Make a personal impact to the world
    • Work with the best of the best team members
    • Tell your grandkids how you built a billion dollar company

What will you do

    • Verifying the identity of new customers as part of onboarding while strictly following our KYC requirements and procedures
    • Conducting Enhanced Due Diligence reports and following other AML procedures based on the legal requirements
    • Identifying customers' source of funds and field of activity as part of the daily operational tasks or onboarding
    • Dealing with customer account-related operational activities, such as processing deposits and withdrawals
    • Executing other tasks assigned from the compliance team, such as fraud and suspicious activity-related tasks and contacting customers
    • Being responsible for meeting the deadlines and quality standards for KYC/AML-related tasks and processes set to the team
    • Training new joiners and playing a key role while developing and improving our internal processes
    • Communicating with customers via ticketing tool, chat or social media as a Support Agent if needed

What we're looking for

    • Previous experience as a KYC/AML Specialist or any other similar position in FinTech or regulated field
    • Flawless attention to detail even in routine tasks
    • Bulletproof stress tolerance
    • Excellent verbal and written English, any other language is a big plus
    • Estonian residence permit

Nice to have

    • In-depth crypto trading experience or working in a crypto company
    • Previous experience from banking/financial services area

What we offer

    • Stock package as you’re early to join
    • Competitive salary, health insurance, pension fund and other perks
    • An ambitious team of 21 nationalities
    • Flexible work from home policy
    • 3 extra paid vacation days
    • New Macbook Pro and Apple equipment
    • Sports compensation of €100 quarterly
    • Personal development budget €500 annually
    • Free book ordering and office library
    • Beautiful office in city center with huge roof terrace
    • Office snacks, full fridge and everything we need to keep going
    • Monthly team events, summer and winter retreat, and many more (depending on Covid requirements)

Sounds interesting? We can't wait to hear from you!
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Compensation: $80k - $200k *

Location: Tallinn

Benefits: Medical Insurance

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