Non Tech Jobs at 180 Global

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180 Global
$31k - $90k est.
NY New York US
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Who we are: 180NY

Who you are: Discord Platform Community Manager


Lead Community Moderator (Discord)

We are looking for an experienced Discord Community Moderator with a passion for memes, crypto, games, and NFTs for a major snack brand. You are looking to work with a fast-moving team where you learn and absorb new things everyday. You are a self-starter, eager to have ownership in helping grow the community. A background in community management, gaming, social, or crypto (or all of the above!) is required.


What you’ll do:

  • Ensure the community is a safe place that is welcoming to all and free of harm
  • Enforce brand/project policies consistently and fairly, and share input on policies that should be created or amended
  • Surface gaps, vulnerabilities, and risks that need to be mitigated both proactively and reactively
  • Moderate the community on the front lines nearly all day every day to protect our users
  • Actively manage community platform and partner with support to ensure users get answers to their technical and non-technical questions
  • Develop and maintain subject matter expertise across all project products, processes, and policies
  • Escalate trends and needs across the community to broader agency
  • You won't just be on top of industry trends, you will be setting them
  • Ability to work Weekends/nights - understanding that this reflects peak community participation hours
  • Enroll and execute Discord moderator curriculum as distributed by Director of Community Management
  • Provide same day wrap up report, highlighting brand wins, flagging potential risk to the community in addition to providing sufficient handoff notes for the next moderator shift
  • Stay up to date on the latest community platform trends, and best practices
  • Collaborate with the broader Marketing Team and other teams to deliver on overall goals for the community
  • Provide constructive feedback
  • Implement Discord Webhook automations when necessary/useful in streamlining the community
  • Can provide important metrics on what’s going on in the Discord server at any given time


Qualifications:

  • Located in Los Angeles, New York city, or Chicago, and able to work Eastern Time 9-5 standardized but also willing to work night and weekends as needed. This position is hybrid in office 2x/week.
  • A positive, collaborative attitude - we like our colleagues and hope you will too!
  • Experience actively participating in many NFT or web 3 communities
  • Strong communication skills
  • Passionate about memes and trends
  • An ability to work independently and proactively with minimal direction.
  • Strong learning skills, can learn new things in a short time.
  • You enjoy playing games, using Discord, and other social channels on a daily basis.
  • Very organized, great time management skills, and attention to detail.
  • Consistency in responding to messages quickly and comprehensively.
  • Experience using any industry standard bots and moderator tools on Discord, including but not limited to: MEE6, Dyno, Wick bot, Vulcan Authentication, Collab.Land

Bonus, super cool ‘nice to haves’

  • You're excited to host live ‘virtual town halls’ with the community.
  • Experience building/moderating Discord servers for brands


Salary is $70,000/year DOE

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