180 Global Jobs

Who we are: 180NY

Who you are: Discord Platform Community Manager

Lead Community Moderator (Discord)

We are looking for an experienced Discord Community Moderator with a passion for memes, crypto, games, and NFTs for a major snack brand. You are looking to work with a fast-moving team where you learn and absorb new things everyday. You are a self-starter, eager to have ownership in helping grow the community. A background in community management, gaming, social, or crypto (or all of the above!) is required.

What you’ll do:

• Ensure the community is a safe place that is welcoming to all and free of harm
• Enforce brand/project policies consistently and fairly, and share input on policies that should be created or amended
• Surface gaps, vulnerabilities, and risks that need to be mitigated both proactively and reactively
• Moderate the community on the front lines nearly all day every day to protect our users
• Actively manage community platform and partner with support to ensure users get answers to their technical and non-technical questions
• Develop and maintain subject matter expertise across all project products, processes, and policies
• Escalate trends and needs across the community to broader agency
• You won't just be on top of industry trends, you will be setting them
• Ability to work Weekends/nights - understanding that this reflects peak community participation hours
• Enroll and execute Discord moderator curriculum as distributed by Director of Community Management
• Provide same day wrap up report, highlighting brand wins, flagging potential risk to the community in addition to providing sufficient handoff notes for the next moderator shift
• Stay up to date on the latest community platform trends, and best practices
• Collaborate with the broader Marketing Team and other teams to deliver on overall goals for the community
• Provide constructive feedback
• Implement Discord Webhook automations when necessary/useful in streamlining the community
• Can provide important metrics on what’s going on in the Discord server at any given time

Qualifications:

• Located in Los Angeles, New York city, or Chicago, and able to work Eastern Time 9-5 standardized but also willing to work night and weekends as needed. This position is hybrid in office 2x/week.
• A positive, collaborative attitude - we like our colleagues and hope you will too!
• Experience actively participating in many NFT or web 3 communities
• Strong communication skills
• Passionate about memes and trends
• An ability to work independently and proactively with minimal direction.
• Strong learning skills, can learn new things in a short time.
• You enjoy playing games, using Discord, and other social channels on a daily basis.
• Very organized, great time management skills, and attention to detail.
• Consistency in responding to messages quickly and comprehensively.
• Experience using any industry standard bots and moderator tools on Discord, including but not limited to: MEE6, Dyno, Wick bot, Vulcan Authentication, Collab.Land

Bonus, super cool ‘nice to haves’

• You're excited to host live ‘virtual town halls’ with the community.
• Experience building/moderating Discord servers for brands

Salary is $70,000/year DOE