Crypto Jobs at Galaxy Digital Services

Role Description

Galaxy Digital is actively looking for an experienced Client Onboarding Manager to create and own the client onboarding process from start to finish. As the Client Onboarding Manager, you will act as the primary point of contact for prospective clients once an application is complete. The ideal candidate is a results-driven, disciplined problem solver, and can adapt quickly. The candidate should have prior work experience in financial services and should have a deep interest in working in and learning about the crypto ecosystem.

Responsibilities

• Evaluate and improve firmwide client onboarding process
• Work with KYC Analyst to onboard new clients, managing process from beginning to end
• Monitor generated reports to identify inconsistencies, error analysis and trends
• Manage priority items received from multiple teams across different locations
• Resolve escalated issues from various clients
• Provide guidance and oversight to Onboarding Team with respect to policies, procedures, and priorities
• Liaise with teams locally and across regions to facilitate knowledge sharing
• Identify and execute process improvements and provide Subject Matter Expert support on key process and technology initiatives
• Accountable for records approved at Quality Control, when verified by Qualify Assurance/ Compliance / Audit

Required Qualifications

• Bachelor's degree or equivalent preferred
• Onboarding experience from an institutional perspective
• 5+ years of client onboarding experience
• Ability to build and own a new process

Preferred Qualifications

• Experience within a financial institution in a client onboarding capacity (Operations, Client Service or Implementation)
• Interest and familiarity with crypto