Customer Support Jobs at OKEx

About OKEx:

OKEx is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology.

OKEx provides hundreds of token & futures trading pairs to help traders to optimize their strategy. We are also one of the top digital asset trading platforms by trading volume, serving millions of users in over 100 countries. OKEx derivatives remains a top-notch venue globally and has a daily volume of approximately $10 billion and is widely recognized as the golden standard in the industry. We believe the blockchain technology will eliminate barriers to transactions, increase the efficiency of transactions across society, and eventually have a significant impact on the global economy. We strive to make innovative achievements that change the world and never stop to improve on our customer experience.

About the team:

We're a curious team that takes data and external competition seriously. We don't take no for an answer and are strenuously resourceful in getting everything we need to succeed.

Responsibilities:

• Proactively participate in the entire product design and development cycle, including but not limited to: competitor analyses, user research arrangement and coordination, user data collection and instrumentation, product bug fixes or enhancement follow-up, product content management etc.

• Deliver product documentation with the indication of flows, collect and categorize internal and external user feedback, and, where appropriate, provide analytical comments from a user's perspective

Requirements:

• 2021 to 2022 fresh graduate
• An excellent teammate to us looks like this: You complete assignments on time and with detail, are able to ask key questions, and have the basic analytical skills of a new crypto user
• You are a forward thinker who proposes an alternative when facing challenges