Customer Support Careers at Okx

Who We Are:

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.   OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.   Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.   OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

  What You'll Be Doing:

Community Building and Engagement:

Manage online communities on various platforms (e.g. Discord, Telegram, Reddit etc). Professional in Telegram and Discord bots development, integration, and maintenance. Organize and host community events & AMAs. Foster a positive and inclusive community culture by moderating discussions and addressing user concerns. Encourage user interaction and participation through contests, giveaways, and other engagement initiatives.

Content Creation and Curation:

Develop and publish high-quality content, such as blog posts, articles, and social media updates, related to cryptocurrency and blockchain technology and provide tutorials on OKX's products and services. Curate and share relevant content from other sources to keep the community informed and engaged. Respond to user comments, questions, and inquiries promptly and informally.

User Support and Onboarding:

Provide excellent customer interaction to users through various channels (e.g. social media). Assist users with account creation, verification, general issues, and troubleshooting. Onboard new users and educate them about the platform's features and functionalities.

Community Campaigns and Promotion:

Develop and implement marketing strategies to attract new users and retain existing ones. Collaborate with other departments (e.g., marketing, product, web3) to promote our products and services. Monitor and analyze community metrics to measure the effectiveness of community campaigns.

Community Partnerships:

Collaborate with other crypto projects, influencers/KOLs, and communities to expand the platform reach and network. Foster partnerships to create mutually beneficial collaborations and cross-promotions.

Risk Management and Compliance:

Ensure compliance with relevant regulations and industry standards. Monitor community activity for potential risks or issues and take appropriate action.

Data Analysis and Reporting:

Track and analyze community metrics to measure performance and identify areas for improvement. Prepare regular reports on community engagement, growth, and key performance indicators.

  What We Look For in You:

Strong understanding of cryptocurrency, blockchain technology, and the crypto industry. Excellent communication and interpersonal skills. Experience in community management and building online communities. Strong writing and content creation skills. Proficiency in social media platforms and tools. Ability to work independently and as part of a team. Passion for the crypto industry and a desire to contribute to its growth. Willingly to work according to given schedule to support 24x7 operations. Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

  Benefits & Perks: 

Competitive remuneration package (Basic Salary + Shift Allowance) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 2,500 training & wellness benefits per annum Yearly bonus Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation

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