The Mom Project Jobs

Our Customer’s mission is to create groundbreaking sport innovations, by making their products more sustainable, building a creative and diverse global team, and making a positive impact in communities where we live and work. Their purpose is to bring inspiration and innovation to unite the world through sport to create a healthy planet, active communities, and an equal playing field for all.
We are seeking a Social Media Specialist on a contract basis to support our customer's ongoing business needs. This role will focus on the NFT/Web3 space. This role will provide a premium and motivational experience by monitoring and responding to inbound social media messages from multiple channels and categories. This person’s goal will be to innovate and look for opportunities to inspire individual athletes to reach their personal goals and become better athletes through 1:1 social conversations. They will maintain the Customer's category voice and adhere to established department policies and procedures while working to create outcomes where everybody wins for and its consumers. They’ll interact with consumers, motivating them to reach their athletic goals, affirming their choice of products, and inspiring engagement with Digital Marketing initiatives. This role is 100% remote.
What You'll Do

• As part of working with the North America Consumer Services Social Media team, handle all Global English contacts for the accounts we support over Twitter, Instagram, YouTube, and the company Apps
• Connect with each consumer you talk to and provide premium customer service in every interaction
• Along with serving consumers, provide the management team with insights gained from routine health checks of the websites and social media spaces, offering feedback related to key contact drivers, hot topics, products, athletes, website information, issues, and trends
• Maintain an up-to-date understanding of the entire product line, marketing initiatives, software services, web properties, and events
• Utilize systems and other support tools to ensure accurate responses to consumer inquiries and to capitalize on potential sales opportunities
• Provide a premium and motivational experience by monitoring and responding to inbound social media messages from the company community
• Innovate and look for opportunities to inspire individual athletes to reach their personal goals and form community relationships
• Maintain the company voice and adhere to established department policies and procedures while working to create win-win resolutions for the company and its consumers
• Interact with consumers, motivating them to reach their athletic goals, affirming their choice of product, and inspiring engagement with Digital Marketing
• Work the social cases that come into the queues. The cases coming in are from the variety of handles they support so you can expect to answer a variety of questions
• Work each case and provide the best possible service with each interaction
• Keep track and report on any trending topics that we hear from consumers
• Attend weekly team meetings to stay up to date on policies and processes
• Work in a team environment reporting to one of the Social Media Managers
• Work with the geo teams to ensure you’re in tune with global events and launches
• Work with cross-functional teams to provide insight and feedback about their respective consumer communities

Must-Haves

• 2 years of equivalent industry-related business experience
• Experience as a community moderator
• High level of familiarity with Twitter and all available features and functionalities (Spaces, Communities, polling/voting)
• Existing knowledge and passion for Web3 and NFTs
• Knowledge and passion for sneaker culture
• Excellent written and verbal communication skills
• Strong computer skills, including experience navigating the internet and using PC and Windows-based software (Microsoft Office)
• Ability to read, speak and understand English
• Demonstrated initiative and ability to work independently and/or in a diverse team environment
• Proven strong problem-solving skills, analytical skills, and attention to detail
• Excellent team and customer service orientation

Education

• A Bachelor's Degree in Communications or Marketing is preferred

Hours & Location:

• M-F, 40 hours/week. This role will be 100% remote.

All applicants applying for U.S. job openings must be legally authorized to work in the United States and are required to have US residency at the time of application.
Please note: In order to create a safe, productive work environment, our client is requiring all contractors who plan to be onsite to be fully vaccinated according to the CDC guidelines (please inform your employer if you need a medical or religious exemption). Prior to onboarding, contractors will be required to attest that they are fully vaccinated.
Perks are available through our 3rd Party Employer of Record (Available upon completion of the waiting period for eligible engagements)
Health Benefits: Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, AD&D, and Commuter Benefits program.
The salary for this position is: $20.50/hour