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Presto | Singapore, Singapore | $84k - $106k | |||
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Presto
$84k - $106k estimated
This job is closed
Client Servicing Agent [English & Korean Speaking]
Singapore
Flipster â Growth /
Full-time
/ On-site
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đ About Flipster
Flipster is a next-level trading platform that is connecting investors to insight, and new opportunities brewing in the cryptoverse. We uncover exclusive opportunities and provide a high-performance platform to put them to work. We believe in an exciting, bold future for crypto. A decentralized, well-governed space, that sparks progress for investors, traders and amazingly innovative crypto projects simultaneously. Flipster will unlock access to ideas we can't even imagine yet. We aim to propel their development and uncover potential.
We are seeking a Client Servicing Agent to join the Flipster operations team. The ideal candidate must possess a keen interest in cryptocurrency and blockchain technologies, basic knowledge of financial products and exchange services. In this role, you will be responsible for answering trading platform and cryptocurrency exchange-related inquiries, account registration and account management related inquiries, promotion and event inquiries, troubleshooting platform issues and managing escalation and follow up of user inquiries.Â
Key Responsibilities
- Handling user inquiries, including Account registration and account management, KYC related inquiries, Promotion, and Event related inquiries, Wallet and Asset related inquiriesÂ
- Managing escalation and follow up of user enquiries with internal stakeholders
- Community management and providing support across multiple channels
What we want you to have
- Business-level proficiency in both Korean and English to liaise with Korean-speaking stakeholders
- Prior experience working in a cryptocurrency exchangeÂ
- Strong analytical and problem-solving skills
- Ability to work well with a team in a 24/7 trading environment
- Experience with financial trading, preferably in cryptocurrency exchanges
- Excellent communication and interpersonal skills
Nice to have
- Keen interest in cryptocurrency and blockchain technologies
- Experience with Zendesk, Slack, and Sumsub
- Community management or support experience
- Experience working at a high-growth startup/tech company
đ Flipster is powered by Presto Labs
đ Presto Labs is a quantitative trading firm established in Singapore back in 2014.
Today, Presto Labs has grown to more than 100+ employees. World-class engineers and researchers share offices in Singapoređ¸đŹ, Shanghaiđ¨đł, and Seoulđ°đˇ.
đ Presto Labs build automated trading systems fueled by data-driven quantitative analysis to achieve stable and sustainable investment returns.
đťÂ Our engineering teams do what humans do best â create algorithmic decision processes in order to achieve what no human trader ever could in todayâs fast-changing, unbelievably complex financial world.
Check out more about Presto Labs on our YouTube channel
âĄď¸Â https://www.youtube.com/channel/UCg88FC6VecGyiDolSbKpNIg
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