Blockchain.com is hiring a
Web3 Complaints Management Analyst

Location: WV United, West Virginia, United States

Blockchain.com is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, and ultimately build an open, accessible and fair financial future, one piece of software at a time.

We are looking for an outstanding compliance professional to join our Central Compliance team as a Complaints Management Analyst In this role, you will work closely with the Head of Central Compliance and across the compliance team and other functions in the company to support the buildout and maintenance of the company’s complaint program, processes, and technology. You will be instrumental in helping to establish a global compliance program and fostering collaboration with business and technology teams. We are looking for a highly motivated, adaptable and collaborative person who can handle ambiguity and enjoys building. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an innovative and motivated Compliance team in the crypto currency space, this is the perfect opportunity for you!

WHAT YOU WILL DO

  • Provide oversight to drive enforcement of complaint management requirements and minimize operational compliance risk.

  • Drive regulatory and compliance considerations into process, system, and product changes.

  • Manage complaint responses with regulatory agencies globally (e.g., CFPB, state attorney general), ensuring the company meets the respective SLAs.

  • Collaborate with business partners and manage the complaints program on a daily basis to understand the issue, identify the root cause and provide guidance on necessary resolutions for complaints.

  • Develop reporting capabilities, KRIs, and KPIs for senior management, board, and other audiences.

  • Perform in-depth reviews and reporting of complaint data, specifically identifying complaint trends.

  • Identify compliance issues and oversee proper implementation of business requirements.

  • Assist with gathering complaint-related materials and data to facilitate audit and exam requests.

  • Address ad hoc projects or requests, as needed.

WHAT YOU WILL NEED

  • The foremost quality for this position or any position at Blockchain.com is integrity.

  • Minimum of 4 years of relevant experience in compliance, financial crimes, and operations at a regulated financial institution or consultancy.

  • Experience collaborating closely with Operations, Product, Technology, Engineering, and Data Science professionals.

  • Experience identifying and tracking metrics/KPIs/KRIs and process weaknesses.

  • Experience with process design and improvement, with a focus on target state vision.

  • Experience working within a complex, global business.

  • Excellent written and verbal communication, organizational and time management skills.

  • Professional experience with FinTechs/cryptocurrencies is advantageous, but not required.

  • We are a remote first company, which means that this role can be located anywhere, as long as it is in the U.S.

  • Spanish speaking is a plus.

COMPENSATION & PERKS

  • Unlimited vacation policy; work hard and take time when you need it.

  • Unlimited books policy; order the technical resources you need or simply pick something up from our company library.

  • Apple equipment.

  • Full-time salary based on experience and meaningful equity in an industry-leading company.

Notice

When you apply to a job on this site, the personal data contained in your application will be collected by one or more of the following subsidiaries of Blockchain Luxembourg S.A (each, a “Controller”):

  • Blockchain Access UK Ltd.

  • Blockchain (GB) Limited

  • Blockchain (US), Inc.

  • Blockchain (LT), UAB

You may contact our Data Protection Officer by email at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Apply Now:

This job is closed

Location: WV United, West Virginia, United States

This job is closed


Benefits: Unlimited Vacation


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