Worldcoin is hiring a
Web3 Customer Experience Analyst, App Support Operations (EMEA)

Compensation: $41k - $81k estimated

Location: remote

About the Role:

  • Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
  • Communicate effectively and empathetically with internal and external stakeholders.
  • Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
  • Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
  • Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.

About you:

  • 2+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
  • Excellent written and verbal communication skills
  • Experience working with Zendesk, Salesforce or another similar CRM platforms
  • Organizational skills and the ability to track multiple projects
  • Basic Excel/Sheets skills required
  • The ability to wear multiple hats and work in a fast paced and changing environment
  • English proficiency required. Multilingual proficiency in Portuguese, Spanish and/or German preferred



Apply Now:

This job is closed

Compensation: $41k - $81k estimated

Location: remote

This job is closed


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