Working At Bitso
We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.
To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.
<span >
Reports To
This person will report to the Fraud Prevention Team Lead, inside the Fraud Prevention team.
Who You Are
Failure to meet any of the following required qualifications could result in an automatic rejection.
- Proven English fluency (written and spoken).
- Previous experience in fraud prevention, investigations, or risk management.
- Background in customer support or customer-facing roles.
- Medium to advanced knowledge of Excel/Google Sheets.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to thrive in a fast-paced environment and manage competing priorities.
- Excellent communication and teamwork skills, with the ability to work effectively across cultures.
- Ability to manage multiple tasks effectively, consistently meeting deadlines.
What You Will Do
- Fraud Investigations & Case Management
- Conduct in-depth reviews of fraud cases, including account takeovers, mule accounts, and scams.
- Investigate and diligently handle fraud reports received from external banks and partners.
- Process Improvement & Strategy
- Support the calibration and fine-tuning of fraud prevention rules to enhance their effectiveness.
- Provide actionable insights derived from fraud cases to enhance prevention strategies and tools.
- Ensure quality and drive the continuous improvement of internal fraud prevention processes.
- Collaboration & Execution
- Collaborate on impactful projects with cross-functional and multicultural teams.
- Manage multiple tasks effectively in a fast-paced environment, consistently meeting deadlines.
Research in Diversity, Equity, and Inclusion suggests that individuals may hesitate to apply for jobs if they do not meet all the listed criteria. At Bitso, we value diversity and your unique strengths could be just what we're looking for. If this role excites you but you don't match every point in the description, we still want to hear from you.
#LI-Remote
<div class="content-conclusion">
Who We Are
With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and weâre committed to making it useful by providing equal access to safe and intuitive financial products.
When we hire people for our team, we specifically test for the following traits in addition to our cultural values:
-
Mission-Driven: We seek individuals who are passionate about crypto and Bitsoâs mission and resilient in facing industry challenges
-
High Sense of Urgency: We prioritize candidates who demonstrate a high sense of urgency and responsibility.
-
Exceptional Hard Skills: We seek individuals who possess exceptional skills in their respective fields, with no room for mediocrity.
-
Self-Management: We look for individuals who can independently manage their work, career, and professional development.
Compensation & Benefits
At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products.
So for those willing to commit, adapt and pioneer the most important change of the century we offer:
- Me Time program, including unlimited paid time off.
- Remote-first work environment.
- Employee Stock Option program.
- Zero trading fees through our Bitso Alpha app.
- Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
- Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.
Want to leave an undoubtedly legacy with us? Fasten your seatbelt and join this spaceship, where you will find exponential growth and the opportunity to thrive!
- These are the applicable requisites, although equivalent competencies in any of the above will also be considered.
- To see our Privacy Policy please click here.
