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Web3 Customer Service Representative

APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.

Job Responsibilities:

• Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
• Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

• At least 1 year of experience in a customer service role with a crypto firm
• Comfortable with shift hours as and when required (This is a fully remote role!)
• Excellent communication skills in English and Mandarin
• Great at multitasking, prioritizing, and managing time effectively
• Knowledge or interest in blockchain or digital assets