OKX is hiring a

Web3 Senior Product Manager, Customer Knowledge

At OKX, we believe our future is reshaped with technology. Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX vision is a world of financial access backed by blockchain and the power of decentralized finance.

We invest in our people as much as we invest in technology. We are united by our engaging culture, here we win as a team, embrace changes, and do the right thing. We are committed to creating a friendly, rewarding and diverse environment for OKers. It doesn’t matter where you come from, here everyone feels valued, respected and has the same opportunities to develop and thrive — we want to bring out the best in you.

Job Summary

• As a Customer Knowledge Manager, you should be responsible for the quality and efficiency of Customer Knowledge Base.

Roles & Responsibilities:

• Deliver a high-quality, easy-to-retrieve, globalized Customer Knowledge Base and keep it efficient, responsible for customer experience and agent efficiency
• Establish and improve the production, QA and management mechanism of Knowledge Base
• Coordinate stakeholders to achieve the goals of Knowledge Base
• Lead or assist in the improvement of related tools, including but not limited to Knowledge Base Management System
• Actively identify Knowledge Base problems and promote the implementation of solutions

Requirements:

• Rich experience in global Customer Knowledge Base management
• Have strong communication skills and logic skills, and be able to coordinate stakeholders to achieve goals
• Always proactively identify problems and drive solutions
• Be ambitious while remaining focused and humble
• Nice to have technical experience in Research or AI

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