Finoa GmbH is hiring a

Senior Product Manager - Web3 and Account Services (m/w/d)

We are looking for a Senior Product Manager to join our team and lead the delivery of delightful UX while providing a solid portfolio of service offerings to our customers.

Finoa currently supports 10+ of the most exciting protocols as well as more than 170 ERC-20 tokens and we are always looking to integrate the networks with the highest potential in the industry.

As the owner of the Customer platforms, you will manage the introduction, evolution and optimization of the Finoa offering. You will work with relevant stakeholders, collect customer feedback and own the customer journey in its interaction with Finoa services.

Tasks

• Manage and track the key metrics of the Finoa Customer Platforms (revenue, usage, quality, timeliness of delivery).
• Work closely with the Blockchain/API teams to create the best Web3 UX for our institutional customer base and offer custody, staking and Web3/DeFi connectivity services.
• Supervise all Finoa customer-facing platforms involved in service provisioning (WebApps and Mobile App), expand the portfolio of services and Finoa monetization.
• Own, plan and deliver the roadmap of these platforms.
• Ensure clear communication to customers via the product.
• Monitor service levels and manage communication with stakeholders.
• Create and maintain the knowledge base for platform and relative services so that it may be accessed and used by our engineers and our customer-facing teams.

Requirements

Must-have

• Strong experience in Product Management, creating and shipping customer-oriented products and working with cross functional teams.
• Track product performance for breakfast.
• Good experience with agile frameworks like Scrum, Kanban, SAFe.
• You devise well thought out roadmaps to deliver maximum value.
• Experience working with Web3 and/or Fintech products and services and are knowledgeable in the different stages of their development cycle.

Nice-to-have (a plus but not mandatory)

• Knowledge of the crypto space and current local and international regulatory landscape.
• A track record leading a team for integrations.
• Having worked with products at scale.
• Technical background/expertise.

Benefits

• Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms.
• 25 vacation days per year, with an additional day for each year of service - up to 30 days.
• Access to cutting-edge technologies, high levels of autonomy, and international working environment.
• Flexible working hours, hybrid work setup from both our Berlin and the Porto offices.
• Fitness membership and internal Crypto Academy.
• Hot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza.

Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Venture Stars, and Signature Ventures.

Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals.

If you want to join one of Europe’s most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply.

Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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