Okcoin is hiring a

Web3 Social Media Representative

Who We Are

About the Team:

About the Opportunity:

What You’ll Be Doing:

• Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
• Liaising with product managers, and the marketing team to meet and exceed customer expectations.
• Reviewing all social media posts for accuracy and ensuring inappropriate content is flagged/alerted.
• Working with the marketing team to develop comprehensive social media strategies.
• Maintaining a working knowledge of company products to effectively communicate with customers.
• Creating and maintaining strong relationships with company partners and external stakeholders.
• Staying informed on social media trends, innovations, and changes.

What We Look For In You:

• A minimum of 2 years' experience as a social media agent, customer service, or a similar role.
• Excellent knowledge of social media best practices.
• Ability to effectively use a variety of social media platforms, such as Twitter, Telegram, Facebook, Instagram, LinkedIn, Discord, Reddit, etc.
• Solid customer service skills with good communication and interpersonal skills. Multi-language skill would be a plus.
• Ability to work independently in a fast-paced environment.
• Willingly to work according to given schedule to support 24x7 operations.

Nice to Haves:

• Working knowledge of social media tools, such as Zendesk, Hootsuite, Buffer, Google Analytics, etc.
• A bachelor's degree in social media management, marketing, customer service, or a related field.
• A bachelor's degree social media management, marketing, customer service, or a related field.
• Familiar with crypto/finance-technology industry
• Experience working with teams across global offices and time zones.

Highlights of Perks and Benefits:

• Market competitive total compensation package
• Comprehensive insurance package including medical, dental, vision, disability & life insurance (Company pays 100% for employee/80% for dependents)
• 401K with company contribution
• Flexible PTO policy, company paid holidays, and flexible hours
• UberEats Program
• Paid Parental Leave
• Employee Referral Bonus Program paid in BTC
• Company Donation Match
• More surprises when you join!

OKcoin Statement:

OKCoin is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Apply Now: