Deblock is hiring a

Subject Matter Expert - Crypto Support

As a Crypto Subject Matter Expert, you will play a key role in shaping and enhancing the user experience of Deblock’s crypto products. Your expertise will help optimize customer interactions, improve usability, and ensure seamless adoption of our crypto services.

Joining Deblock now is an exciting opportunity to be part of an innovative FinTech company revolutionizing the crypto space. Ready for the challenge?

• Enhancing the crypto user journey by identifying pain points and recommending improvements.
• Providing expert guidance on crypto transactions, wallets, and overall usability.
• Analyzing customer feedback and behavior to drive product enhancements.
• Educating internal teams and customers on crypto functionalities, best practices, and industry trends.
• Collaborating with product, support, and compliance teams to ensure a seamless and intuitive crypto experience.
• Keeping up with the latest trends in blockchain, DeFi, and crypto adoption to inform strategy.

• Minimum 2 years of experience in crypto, blockchain, or fintech-related roles.
• Deep understanding of crypto transactions, wallets, and UX best practices.
• Excellent communication skills, with the ability to simplify complex crypto concepts for users.
• Strong problem-solving abilities, with a focus on improving customer interactions.
• Ability to multitask in a fast-paced environment and adapt to evolving trends.
• Fluent in English (spoken and written). French and/or Spanish are a plus.
• Ability to work independently and collaboratively with cross-functional teams.
• Availability for rotational shifts (24/7/365).

• Competitive salary
• Private dental + health insurance
• Tech gear for your job
• 30 days of paid holidays (excl. bank holidays)
• Option to work remotely or come to the office
• Ability to work abroad

Apply Now: