Newton Jobs

Say hello to Newton — Canada's first low-cost cryptocurrency trading platform. We see a future where financial systems are open to everyone and built to empower people to embrace financial freedom. We believe cryptocurrency plays a role in that future, so we're making it more accessible to Canadians.

Newton team members are spread out across Canada within a fully-remote capacity.

Working closely with the Engineering Team, the IT Technical Support Specialist will engage closely with Newton employees to provide support, planning, deployment, and trouble-shooting. 

As the IT Technical Support Specialist you will be responsible for:

• Ensuring a best-in-class employee experience and living our core values in all interactions with our candidates • Coordination of pre-onboarding activities (technology and account setup), and ensuring an amazing first impression of Newton as an employer • Leading our virtual office operations, inventory management etc. • Managing our tech and other core operational items to ensure our team members have the tools they need to be successful in their roles • Maintaining our MDM software and ensuring OS updates are compatible with our current suite of products • Maintaining our VPN to adequately service employees • Starting a helpdesk program to troubleshoot issues with employees that would impact productivity, i.e.  authentication, connectivity, connection quality, etc. • Setting up and administering user accounts and system assets. • Supporting unique requirements of remote users. • Troubleshooting and support for internet connectivity and e-mail issues. • Open service requests and resolve issues with technical support professionals from application vendors. • Maintain databases to track hardware/software inventory and trouble tickets.

Must Haves:

• Exceptional communication skills (ability to communicate effectively with employees) • A strategic visionary with sound technical skills, analytical ability, good judgment, strong technical focus and a creative thinker.

At Newton, we celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!