Crypto.com is hiring a

Web3 Application Support Engineer (New Venture) - Global Fintech Startup

About Crypto.com

Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, Crypto.com provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. Crypto.com is headquartered in Singapore with a 3000 strong team. For more information, please visit www.crypto.com.

About the role

As an Application Support Engineer, you will support solutions to ensure high performance and SLA on key services across the Crypto.com ecosystem.

The role balances business knowledge, technical skills, troubleshooting expertise and excellent soft skills.

Responsibilities

• Ensure maximum uptime for multiple production systems
• Work closely with development team, business users and external vendors to investigate and resolve production issues and prevent future occurrences
• Utilize third party tools or build in-house tools to monitor, automate or support operations and administration tasks
• Continuously improve operation documentation and support handbook

• A strong interest in working in technology and/or financial environments
• Experience in supporting high performance systems
• Familiar with application monitoring and troubleshooting
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Knowledge or experience with AWS is a plus
• Knowledge or experience of Redis, Kafka, New Relic is a plus
• Candidates with more experience will be considered for senior position

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you
• You get to work in a very dynamic environment and be part of an international team
• You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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