Crypto.com is hiring a

Web3 Customer Experience Training Team Lead

We are Foris Europe - the operational power of Crypto.com.

Crypto.com is redefining how money is being moved, spent and invested. Crypto.com is democratizing blockchain technology by designing beautiful, simple and useful financial services that have a lasting, positive impact on people’s lives.

We’re looking for a Training Team Lead to join our growing Customer Care Operations team in Sofia, Bulgaria. In this role, you will use your knowledge of and experience to hold initial and ongoing training for the Customer Care team. You will establish the training function that will help maximize team performance, quality of work and end customer satisfaction.

Responsibilities:

• Managing a team of Trainers and Senior Trainers, the delivery of their key performance metrics and day to day work;
• Recruitment of new trainers, leading, teaching, onboarding, and evaluating them;
• Responsible for the shifting and scheduling of the team of Trainers and Senior Trainers;
• Coordinating the design and on-going review of training materials / programs;
• Overseeing and direct seminars,workshops, individual training sessions and lectures;
• Implement training KPIs upon need;
• Monitor the quantity and the quality of the tasks assigned to the Training team;
• Prepare and extract reports related to the Training team's performance; put together business reviews and improvement and development action plans;

You will know we want to hear from you if you have:

• 1+ years of experience as a Training Specialist or similar role;
• 1+ years of experience with designing training programs and workshops;
• 1+ years of experience with learning management software;
• 1 + years of experience on a managerial role;
• Knowledge of various training and teaching methods;
• Good knowledge of team management; team building; coaching and feedback delivery; goal setting; motivation and leadership;
• Excellent organizational and time management skills;
• Ability to be a self-starter, work under minimal supervision, and meet all goals within SLA;
• Self-motivated, attentive to detail and not afraid but excited from often changes;
• Multitasker, not afraid of a highly dynamic environment and constant change;
• Proficiency in verbal and written English. Fluency in an additional language is a strong plus.

• We offer an attractive compensation package working in a cutting-edge field of Fintech.
• Huge responsibilities from Day 1. Be the owner of your own learning curve. The possibilities are limitless and depend on you!
• You get to work in a very dynamic environment and be part of an international team.
• You will get to have involvement in developing a brand new product from scratch alongside a talented team.

If you meet the requirements above and feel ready to dive into our challenging dynamics, by joining the Foris Europe's team on a permanent contract basis, we are looking forward to receiving your CV in English by applying below.

Only shortlisted candidates will be contacted with information on the next steps of our application process.

Apply Now: