Ursus, Inc. is hiring a

Web3 Customer Service Representative II

JOB TITLE: Customer Service Representative II (PART-TIME)
LOCATION: REMOTE
DURATION: 6 months
PAY RATE: $16

COMPANY:
Our client, a multinational e-commerce corporation is looking to identify a Customer Service Representative II (PART-TIME) to join their team.

About the team:
We're looking for a community and customer obsessed Support Officer to join our growing team. Reporting into the Head of Community, this is an exciting opportunity to support creators and collectors focusing on community concerns and appeals, providing mediation and conflict resolution .

In your role you will:
● Resolve tech & non-tech issues raised by Community members through messaging and social media
● Act as mediator between creators and collectors, using step-based resolutions, that are not conclusive on every call
● Identify ways to improve processes and gain efficiencies by actioning customer pain points
● Raise support issues with dev and product. Work collaboratively to help resolve these issues
● Provide policy-based resolutions on disputes
● Act as a champion for KnownOrigin and the Web3 sector
● Build trust, educate, and create great customer experiences even when delivering difficult messages
● Take appropriate action for KO to ensure a safe and compliant trading platform for our community
● Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
● Adhere to your daily schedule, tasks and goals, supported by your team leader and coach
● Work cross functionally to share issues on the platform

Job Requirements
● A background in customer service and a passion for improving the customer experience through handling customer enquiries
● Ability to communicate effectively at all levels, with strong written and verbal communication skills
● Happy to work as part of a team and independently
● An interest in Web3/NFTs/crypto is beneficial but not essential
● Ability to work across a range of tools and platforms including customer support tools, Twitter, Slack, Discord and Outlook
● The ability to stay calm under pressure and deal with ambiguity
● This job is US REMOTE (ideally East or West coast) and may require weekend work and shift work

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