CoinFlip is hiring a

Web3 Customer Support Representative

CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital app and created an additional way to easily buy, sell, send, swap, and receive crypto.

CoinFlip was founded in 2015 by Daniel Polotsky, Kris Dayrit, Alan Gurevich, and Ben Weiss. Headquartered in Chicago, CoinFlip placed in the top 500 on the 2021, 2022, and 2023 Inc. 5000 list, and on the 2022 Deloitte Technology Fast 500, was named the 2021 and 2022 #1 fastest-growing company in Chicago by Crain's and was awarded the 2021 and 2022 Stevie ® Awards for Customer Service. For more information about CoinFlip, please visit www.CoinFlip.tech.

We’re seeking a Customer Support Agent responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves.

Responsibilities

• Supporting our ATM customer base via phone and chat
• Registering new users
• Validating customers who want to increase buy limits
• Handling any functional questions regarding the usage of our terminals
• Answering customer crypto questions
• Completing all expected training to continue to grow and validate their abilities
• Adhering to all performance expectations documented in the Customer Support Confluence page.
• Other duties as assigned
  
  

Qualifications

• Affinity for helping others and nurturing relationships
• Customer advocacy
• Empathy
• Troubleshooting and issue resolution
• Problem solving
• Keen attention to detail
• Willingness to work a flexible schedule, as this position requires weekend and overnight hours
• Foundation in cryptocurrency knowledge
• Phone skills
  
  

Nice To Have

• Willing to work a flexible schedule
• Bilingual
• Basic knowledge of cryptocurrency and blockchains
• General passion and knowledge of fintech and crypto
  
  

Working at CoinFlip means collaborating with experienced and innovative leaders who share a clear vision and a track record of success. We offer a collaborative and positive working environment where we encourage employees to balance productivity with time to recharge. Compensation is above and beyond a typical “startup” — we offer competitive salaries, performance-based incentives, and competitive benefits for full-time employees.

CoinFlip values diversity in the workplace and is an equal opportunity employer committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted.

By applying to this role, you give express consent to CoinFlip to send you informational text (SMS) messages regarding this role and the application process. You can cancel the SMS service at any time by replying "STOP" to the text message you received. If at any time you forget what keywords are supported, just reply "HELP." Message and data rates apply. If you require a special accommodation, please let us know and we’ll work with you to meet your needs.

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